If you are not completely satisfied with your purchase from Pennine Leather Goods, I offer a returns service.

For a return and refund to be eligible, the return must be completed within 30 days of receiving the item based on the tracking from the shipping, if you are eligible and process your refund in time, I will promise to offer a full refund.

Items must be returned in their original state, in order to be eligible for a refund or exchange. if there is a malfunction or failure that occurs on the item, we will repair it free of charge and if that is not possible we will offer a complete refund or exchange after inspection of the item in question. 

Please keep in mind that leather is a natural product, and the products I offer are 100% handmade, including the dying process. This means that there may be some imperfections in the leather or the dye. My philosophy is that these imperfections should be embraced, in Japan this is known as "wabi-sabi", a view on embracing the natural beauty in imperfections.

If you have any questions I am happy to help! Email me at sales@pennineleathergoods.com